Defective Product Claims

Have you or a family member suffered an injury caused by a fault or dangerous product? You could claim compensation under the Consumer Protection Act 1987. The personal injury solicitors at PM Law are here to provide straightforward and clear legal advice.

Supporting consumer rights all around the country

We all have rights as consumers to be satisfied with the products we use. If we suffer injury or illness because of a product we use, then we're entitled to be compensated.

PM Law are firm believers in consumer rights and have many successful defective product claims to back that up. We'll do all we can to ensure that you're fairly compensated for any defective products.

Complete the form or call us on 0330 056 2180 to see if you can make a claim.

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What is a defective product claim?

Our homes are full of manufactured products that we use every day. From electronics and kitchen equipment to cars and medicines – we buy these products believing that they are safe and meet certain standards. Sometimes, however, these products can be defective and cause injury.

If you’ve been a victim of a substandard product, then you could make a defective product claim. At PM Law, we’re committed to getting you the compensation you deserve for a faulty product injury.

How could you be injured by a defective product?

There are numerous ways you could be injured by a defective product. Small errors in design or in their manufacturing mean that a potential harmless product can easily become dangerous. Here are some examples of how you could be injured by a defective product:

  • A child is injured by a faulty toy
  • You receive burns from a defective electrical device
  • Your skin is scarred by an untested cosmetic product
  • You’re injured by a fault gardening tool

PM Law product liability solicitors have dealt with a range of defective product injury claims over the years and are well prepared to help with your claim as a result.

Who would I make a defective product injury claim against?

If you’ve been injured by a faulty product, then you can claim for compensation from the manufacturer. Your claim would be made under the Consumer Protection Act 1987, but the shop you bought the product from may also be at fault for the injury in some cases.

However, if you weren’t injured but have bought a faulty product, then you can return it to the shop it came from and ask for a refund or replacement under the Consumer Rights Act.

Make a defective product injury claim today

Contact one of our team today for a free initial discussion about your claim. You can call us on 03300 562180 or fill in the contact form on this page in as much detail as possible.

To help us assess your claim, please try and gather as much evidence of the accident and injury as possible. Things such as medical reports, photos and videos, product information and witness details are all crucial in supporting your claim.

Defective Product Injury FAQs

Didn’t find the answers you were looking for? Look at the FAQs below for more information on our defective product injury claims process.

The amount of compensation you could receive for a defective product injury varies dramatically. However, we can give you an estimate of the amounts that are commonly awarded for different types of injury. Use the compensation calculator on this page to get a rough idea of how much compensation you could be entitled to.

You have three years to make a defective product claim from the date that the accident happened. If the product is then recalled, then you can claim up to three years from the date the product was known to be faulty.

Any product that hasn’t been properly safety tested before they’re commercially available can cause injury. This includes electrical goods, sporting equipment, medicines and cosmetics, food products and tools.

With our 'No Deductions' service, we represent you at no cost to you. We work on a 'No Win No Fee' basis, but we don't deduct anything from your final settlement. It is common for law firms to deduct a 'success fee' of up to 25% of the final figure. However, because most of our clients come via referrals or search engines, our marketing costs remain very low. We're therefore able to keep our overall costs low and can claim our fees back from the defendant (the person or organisation reponsible for your injuries).

There may be a small insurance premium to pay for 'After the Event' insurance, which is only payable if you win your case. This protects you from having to pay any of the defendant's legal fees. If you already have Legal Expenses Insurance in place (for example, it may already be included with your Home Insurance) then you won't need to pay for this insurance. 

Either way, insurance premiums will be your only costs, and you won't need to pay us anything for your legal representation. 

Depending on the circumstances of your case, your claim could go to court. It is unlikely, however, as only around 5% of all personal injury claims go to court.  

The outcome of your claim will depend heavily on the evidence you’re able to provide. The most important pieces of evidence you can provide should:

  • Show evidence of your injuries
  • Show evidence that someone else is responsible for said injuries
  • Show evidence of the expenses you have incurred

We may ask for other forms of evidence, but these are often the most crucial. In short, keep a record of everything you think is relevant and get the details of any witnesses if there are any.